If your wheel gets damaged in an accident, no matter whose fault it was, you can get a new one from us at an adjusted price.
In the event of irreparable damage, we will give you a discount off the current price of your wheel or the closest available wheel option from the Parallel wheel lineup.
Your irreparable Parallel product will automatically become our property once you redeem this offer. Just send in the broken wheel, without the skewer, tire, rim tape, and cassette. Parallel will then dispose of your wheel in a proper and safe manner.
Please contact Parallel for questions about this program or to begin a crash replacement wheel build.
The Crash Replacement Policy is available only for original owners of our wheels - customers who purchased Parallel wheels second-hand cannot take advantage of this program. All wheels must be turned in with proof of original purchase (Parallel Handbuilt Build Report) or with rim signature legible. We reserve the right to refuse a Crash Replacement build for any reason at any time.